FAQs
How can I contact MetaForge?
You can email us at [email protected] where our customer support team will be happy to help you with anything you need!
Do you ship worldwide?
Yes.
Can I change or cancel my order?
As our goal is to process orders as quickly as possible, any changes/cancellations must be requested within 12 hours of placing your order. Any requests after this time will be denied. Your order can be returned for a full refund after we receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time for order processing during holidays and sales periods. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive.
What happens if I don't receive my order?
If you do not receive your order within 30 days of shipment, you are entitled to a full refund.
Will I be charged customs duties and taxes?
The prices displayed on our site are tax-free in Euros, which means that you may be liable to pay duties and taxes once your order is received. Once your order reaches its final destination, you may be charged import taxes, duties and related customs fees, as determined by your local customs office. Payment of such fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on charges, please contact your local customs office.
How can I return an item?
Please contact us at [email protected] .
What happens if the items I received are defective/incorrect/damaged?
Please contact us if you have received incorrect, missing and/or defective goods. Please include your order number, item photos and any related references when you received your package. We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to the original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receiving the returned item or requesting a cancellation. Contact your card issuing bank for questions about when the credit will be posted to your account. If you haven't received a credit for your return, here's what to do: Contact your bank/credit card company. It may take some time for the refund to post to your account.